1. What is Couture Carry?
Couture Carry is a luxury handbag brand that combines style with functionality. We offer a wide range of high-quality handbags designed to elevate your everyday look. Our bags are crafted using premium materials and are built to last, perfect for any occasion.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. No minimum purchase is required.
3. How long does shipping take?
Once your order is placed, please allow 1-2 business days for processing. The estimated shipping times are as follows:
- Standard Shipping: 6-9 business days
Please note that shipping times may vary depending on your location.
4. How can I track my order?
Once your order has shipped, we will send you a tracking number via email. You can track your order by visiting the carrier’s website or using the Order Tracking Page on our website.
5. Can I change my shipping address after placing an order?
If you need to modify your shipping address, please contact us within 24 hours of placing your order. After your order has been processed and shipped, we are unable to make any address changes.
6. How do I initiate a return or exchange?
If you wish to return or exchange an item, please contact our customer support team at support@couturecarry.store within 30 days of receiving your order. For more information, please refer to our Return and Refund Policy.
7. Do you accept returns?
Yes, we offer a 30-day return window. To be eligible for a return, the item must be unused, in its original packaging, and with all original tags attached. You are responsible for return shipping costs unless the item was damaged or incorrect.
8. Can I cancel my order?
You may cancel your order within 24 hours of placing it, provided that it has not yet been processed or shipped. After the 24-hour window, cancellations are not possible, but you can initiate a return once the item arrives.
9. What payment methods do you accept?
We accept the following payment methods:
- PayPal
- MasterCard
- Visa
- American Express
- Google Pay
- Link (by Stripe)
All payments are processed securely through trusted payment gateways.
10. Do you offer gift cards?
At the moment, we do not offer gift cards, but we are working on introducing this feature in the future. Please check back for updates!
11. Are your bags made with sustainable materials?
Yes, at Couture Carry, we are committed to offering products that are both luxurious and sustainable. We use eco-friendly materials and focus on ethical production practices to minimize our environmental impact.
12. How can I contact customer support?
You can reach our customer support team via:
- Email: support@couturecarry.store
We are here to help with any questions or concerns you may have.
13. Do you ship internationally?
Currently, we only offer shipping within the United States. We hope to expand internationally in the future, so please stay tuned for updates.
14. How do I care for my handbag?
To maintain the beauty of your Couture Carry handbag, we recommend keeping it clean and dry, storing it in a cool, dry place, and avoiding contact with harsh chemicals. For more detailed care instructions, please refer to the care guide included with your purchase.
Contact Information
Business Hours: 9:00 AM to 5:00 PM
Business Contact: +1 (360) 559-2247
Business Mail: support@couturecarry.store
Business Address: 3217 Northwood Dr, Highland Village, TX 75077, USA